K2 Australia - makers of Bob Beck Instruments.  
  • Disclaimer/Warranty

    K2 Australia Pty Ltd Disclaimer & Warranty Statement

    A 36-month limited warranty applies, (as stated on your invoice or elsewhere) on all internally mounted components.
    Wrist Bands, Wrist Electrodes Cables, Electrodes Cotton Covers, Silver or Gold Electrodes due to their personal nature once used cannot be returned.
    Coil Paddles are NOT covered by our warranty.
    Opening of instrument case, interfering with, modifying of electronics, or misuse voids warranty. All Instruments are fitted with intrusion detection technology.
    Warranty Type: "Return to Base" (RTB), Customer pays return postage to K2 Australia P/L, K2 Australia P/L pays return postage to customer by STD Australia Post. Insurance is the buyer's option and payable by the buyer prior to shipping. Lost items (domestic and international). K2 Australia P/L will not be responsible for items lost by Australia Post or International Couriers. K2 Australia P/L will lodge a "Lost Item Claim" with Australia Post or appointed Courier Service.

    Please ENSURE (BEFORE YOU PURCHASE) that the item you wish to purchase is suitable for your intended use.
    Illustrations on our website are for general information only. K2 Australia Pty Ltd reserve the right to make changes without prior notice.
    Instruments that have NOT been used and are returned within 7 working days from date of invoice and by mutual agreement may receive a refund, less a 20% restocking fee, postage & handling charges, plus customs charges if applicable.
    Instruments that have been used and are returned by mutual agreement and found to be not faulty incur a 20% restocking fee plus postage cost if shipped within Australia. Restocking fee will increase if items are damaged or missing.
    Instruments that have been opened (detected by intrusion technology) voids warranty and will not be subject to a refund.
    Instruments that have been tampered with, or modified voids warranty and will not be subject to a refund.
    Instruments that are damaged beyond repair will not be subject to a refund (total write-off).
    Returns that have NOT been used are not accepted after 7 working days from date of tax invoice.

    Returns that were sent FREE, Domestic and International.

    K2 Australia P/L
    P.O. Box 8052
    Tarneit, Victoria 3029

    It is the buyer's responsibility to ensure the product purchased is suitable for import in to their respective region.
    Check with your customs agency BEFORE making a purchase. Customs charges (if applicable to your region) are payable by the customer.
    Returns will NOT be accepted based on customs rejecting the shipment and NO refunds will be made. It is the buyer's responsibility to check with their local customs department prior to placing an order. Returns will NOT be accepted in the event a customer changes his/her mind upon receipt of goods and NO refunds will be made.
    We do NOT export to Germany, Iran, Irak, Syria, Spain, Africa, Mexico, Brazil.

    Australia Post STD Insurance covers items up to the value of $100.
    It is the buyer's responsibility to request additional insurance at the time of purchase to cover total cost of purchase.

    Accessories due to their personal nature cannot be returned for a refund.


    Statements on K2 Australia Pty Ltd website(s) have not been evaluated by any government agency.
    Nothing stated on K2 Australia Pty Ltd website(s) should be considered as medical advice for dealing with a given problem, or to diagnose / treat / prevent / cure any disease.
    All information posted on this web site is provided for educational and research purposes only.
    It is not to be construed as medical advice. Only a licensed medical doctor can legally offer medical advice in Australia.
    Consult your health care professional for individual guidance for specific health problems.
    These articles are simply a collection of information that is in the public domain; they should not be construed as representations or claims by K2 Australia Pty Ltd.
    This information is presented strictly for informational and educational use only.
    Information conveyed herein is based on pharmacological and other records both ancient and modern.
    No claims whatsoever can be made as to the specific benefits that might result from the use of any suggested remedies, treatments or topical applications.
    K2 Australia Pty Ltd products are sold for learning, self-improvement and simple relaxation.
    No statement contained in this website, or information provided by any K2 Australia Pty Ltd employee, should be construed as a claim or representation that these products are intended for use in the diagnosis, cure, mitigation, treatment or prevention of disease or any other medical condition.
    The information contained in this website is deemed to be based on reliable and authoritative report. However, certain persons considered experts may disagree with one or more of the statements contained here.
    K2 Australia Pty Ltd assumes no liability or risk involved in the use of the products described on K2 Australia Pty Ltd website(s), manuals, or other printed materials.
    K2 Australia Pty Ltd  makes no warranty, expressed or implied, other than that the material conforms to applicable standard specifications.
    K2 Australia Pty Ltd does not accept any responsibility for the accuracy of the information or the consequences arising from the application, use, or misuse of any of the information contained herein, including any injury and/or damage to any person or property as a matter of product liability, negligence, or otherwise. No warranty, expressed or implied, is made in regard to the contents of this material.
    No claims or endorsements are made for any drugs or compounds currently marketed or in investigative use.
    This material is not intended as a guide to self-medication.
    The reader is advised to discuss the information provided here with a doctor, pharmacist, nurse, or other authorized healthcare practitioner and to check product information (including package inserts) regarding dosage, precautions, warnings, interactions, and contraindications before administering any drug, herb, radionics tool, or supplement discussed herein.

    Whilst this technology is generally considered safe, there exists potential for rare individual reactions that cannot reasonably be foreseen. Therefore, your use of the K2 Australia Products constitutes your agreement that you are responsible for your decision to use the technology.