K2 Australia Pty Ltd - makers of all Dr Bob Beck Instruments since 2007.  

Returns policy

Most instruments carry a 36-month warranty (please check warranty on your item) on all internally mounted components.

Please note: Hand Paddles and wrist cables are NOT covered by warranty.

Opening of instrument case, interfering with, modifying of electronics, or misuse voids warranty.

Warranty Type:

Warranty type is "Return to Base" (RTB).

Customer pays return postage to K2 Australia,

K2 Australia pays return postage to customer by STD Australia Post.


Instruments that have NOT been used and are returned within 7 working days from date of invoice and by mutual agreement may receive a refund, less non-refundable Paypal charges, postage & handling charges, and customs charges if applicable.

Instruments that have been used and are returned by mutual agreement incur a 20% restocking fee.

Restocking fee will increase if items are damaged or missing.

Returns are not accepted after 7 working days from date of tax invoice.



It is the buyers responsibility to ensure the product purchased is suitable for import in to their respective region.Check with your customs agency BEFORE making a purchase.

Returns will NOT be accepted on the basis of customs rejecting the shipment and no refunds will be made.


Australia Post STD Insurance covers items up to the value of $100.

It is the buyers responsibility to request additional insurance at the time of purchase to cover total cost of purchase.


Accessories (including Hand Paddles) due to their personal nature can NOT be returned for a refund.