Returns policy

Most instruments carry a 24-month warranty (please check warranty on your item) on all internally mounted components.

Please note: Hand Paddles and wrist cables are NOT covered by warranty.

Opening of instrument case, interfering with, modifying of electronics, or misuse voids warranty.

Warranty Type:

Warranty type is "Return to Base" (RTB).

Customer pays return postage to K2 Australia,

K2 Australia pays return postage to customer by STD Australia Post.

Returns:

Instruments that have NOT been used and are returned within 7 working days from date of invoice and by mutual agreement may receive a refund, less non-refundable Paypal charges, postage & handling charges, and customs charges if applicable.

Instruments that have been used and are returned by mutual agreement incur a 20% restocking fee.

Restocking fee will increase if items are damaged or missing.

Returns are not accepted after 7 working days from date of tax invoice.

INTERNATIONAL CUSTOMERS:

IMPORTANT, PLEASE READ!

It is the buyers responsibility to ensure the product purchased is suitable for import in to their respective region.Check with your customs agency BEFORE making a purchase.

Returns will NOT be accepted on the basis of customs rejecting the shipment and no refunds will be made.

INSURANCE:

Australia Post STD Insurance covers items up to the value of $100.

It is the buyers responsibility to request additional insurance at the time of purchase to cover total cost of purchase.

ACCESSORIES:

Accessories (including Hand Paddles) due to their personal nature can NOT be returned for a refund.